Support

We aim to respond to all support requests within 1 business day.

Contact

For general questions, feature requests, or help using the app:

Email: support@fresnaye.com

For security issues or suspected unauthorized access:

Email: security@fresnayeledger.com

For privacy and data questions:

Email: privacy@fresnayeledger.com

Frequently Asked Questions

How do I create an account?

Visit the sign-in page and choose either "Sign up" to create an email/password account, or "Continue with Fresnaye ID" if you already have one.

How do I sign in for Apple App Store / Google Play review?

App Store and Play Store reviewers should use the credentials provided in the App Store Connect or Play Console review notes. These accounts are created from the admin console with auto-verified email and full app access. If you're a reviewer and the credentials don't work, contact support@fresnaye.com.

How do I export my data?

Sign in, then go to Settings → Data → Export all data. You'll get a JSON file containing your complete account.

How do I delete my account?

Sign in, then go to Settings → Data → Delete account. Confirm the prompt, and your personal information will be scrambled within minutes. Hard-deletion of all underlying records happens within 30 days.

How do I import transactions from a credit card statement?

Sign in, then go to Import → Drop your statement. PDF and spreadsheet files are supported. For PDFs, we attempt to detect the issuer (Amex, Chase, Capital One, Apple Card) and extract transactions automatically.

What AI features are available?

Sign in and go to AI Assistant to see all available AI features and toggle them on or off. Features include statement parsing, monthly narrative, anomaly detection, and payoff strategy. Each account has a daily token quota.

Does Fresnaye Ledger connect to my bank?

Not yet. All transaction data is entered manually or imported from statements you upload. We may add Plaid-style account linking in the future as an opt-in feature.

Is my financial data safe?

Yes. Data is encrypted in transit (TLS) and at rest. Passwords are hashed with bcrypt. We do not share your data with advertisers or third-party brokers. See our Privacy Policy for full details.

What does Chapter 13 tracking do?

Fresnaye Ledger includes built-in support for Chapter 13 bankruptcy trustee payment plans. You can track your monthly trustee payment, claim composition, payments made, and the months remaining on your plan. This is for your own records and does not replace communication with your trustee or attorney.

I forgot my password.

Password reset is coming in a future update. In the meantime, contact support@fresnaye.com from the email address on your account and we can reset it for you. (If you signed in with Fresnaye ID, use your Fresnaye ID recovery flow instead.)

The app shows the wrong amount for a past month.

If a previously-imported month's data looks incorrect, you can correct individual entries by editing them on the Budget page, or you can re-import the underlying spreadsheet. Email support@fresnaye.com if you'd like help.

Status

For service status and ongoing incident reports, check this page or follow support@fresnaye.com.